Why local returns are a must-have for peak season
Peak season is approaching fast. Campaigns are being finalized, inventory is in place, and most stores are almost ready to go.
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Why local returns are a must-have for peak season
Peak season is approaching fast. Campaigns are being finalized, inventory is in place, and most stores are almost ready to go.
AI Voice: The Missing Piece in Hybrid Customer Service for EV Charging
Hybrid customer service moves to the phone. AI resolves routine calls and native agents step in the moment judgment is needed, starting with EV charging support.
Salesupply Opens a Fulfillment Center & Returns Hub in Switzerland
A new warehouse in Embrach, near Zurich, lets brands hold stock locally, ship domestically and process returns in-country, in a market outside the EU customs union.
Cross-border returns got more expensive: what ecommerce leaders should fix before Q4
For many cross-border sellers, returns have long been the unglamorous end of the operation: something logistics absorbed and few people put on a management slide.
The EU’s €3 duty is already reshaping cross-border ecommerce. Here’s what you can still fix before Q4
If you ship into the EU from outside it, the story of this summer is not that a €3 customs charge exists.
Salesupply Launches Hybrid AI Customer Service
A model that combines AI automation with native agents: from $0.99 per resolved contact, live within weeks, human where it matters most.
Salesupply Expands Its US Fulfillment Network to 20 Locations
Nationwide US coverage on one order management system, timely now that the end of the de minimis exemption makes local stock a necessity.
From heritage to high growth: how Onitsuka Tiger scales European e-commerce with Salesupply
When a brand carries more than seventy years of legacy, the challenge isn’t only to grow; it’s to evolve while staying true to its roots.
Peak season showed you the cracks. Fix your fulfillment before the next one
You’ve survived peak season and are almost out of the busiest time of the year. The Black Friday madness is over, the Christmas rush has subsided, and the end of the…
Peak season hangover: 3 ecommerce service fixes to do now
Happy New Year! If you are reading this, congratulations, you did it!
How to reduce returns without damaging the customer experience?
With ecommerce margins under attack, the cost structure of your operations is becoming increasingly important.
Improving international returns: increase revenue, lower cost
Ecommerce returns are a well-known challenge, but they become even more complex when selling internationally.
MarketplaceCare 365: Customer Service Built for Marketplace Sellers
A marketplace-first customer service solution with a 100% SLA across 380+ marketplaces in 25+ languages, built for Amazon, eBay, Kaufland, Bol and more.
Selling in Europe: A Global Roadmap for E-Commerce Success
The European Union represents one of the most lucrative e-commerce markets in the world, with over 564 million online shoppers spread across 27 countries.
How online retailers can get the most out of the peak season: 10 tips for customer care
The approach of Black Friday, Cyber Monday and the Christmas shopping season is marked every year by a sharp increase in customer service inquiries.
How online retailers manage the peak season: 10 last-minute tips for e-commerce fulfillment
Starting with Black Friday, the holiday peak season is the most rewarding, but also the most challenging time of the year for online retailers.
Expanding Your E-commerce Business into the USA
The US is considered the promised land of retail and e-commerce, attracting countless online retailers and brands aiming to expand their reach.
Go North! How online retailers win the hearts of Scandinavian consumers with quality and sustainability
Online retailers who want to grow beyond their home market face a decisive choice: either they accept slow growth, or they try to scale their business cross-border.
11 tips to survive Christmas returns
Before Christmas, online retailers are struggling to ship the wave of orders on time. After Christmas the flood comes back.
Reducing the hidden costs in your online business
Rising carrier rates, shifting tariffs and customs rules, and returns that keep eating into margins: maintaining profitability is a real challenge for online retailers.
Why a live chat is important for your eCommerce business
Running an eCommerce business is no easy feat. In between shipping your orders, maintaining a social media presence, managing your staff, plus a hundred and one other…
Self vs Outsourced Fulfillment
Ecommerce businesses: should you fulfill your orders yourself or outsource them to an external provider? That is the question.
How to Choose your E-Fulfillment Center Location
Whether it’s a place in the sun, your own home, or your ecommerce order fulfillment strategy, location is everything.
The best practice in ecommerce returns is automating your returns
During the Salesupply Ecommerce Returns Week we took a deep dive into international ecommerce returns and its best practices.
Optimize the return experience and alleviate your customer service operation
Returns drive a large share of customer service contacts. Here is how to take pressure off your customer service team while giving customers a smoother return experience.
Why a Good Return Policy Matters in International Ecommerce
For many e-commerce sellers, the thought of returns, especially international ecommerce returns, is a true headache.
Expert named Best Customer Service Provider of 2023 by Wirtschaftswoche
expert has been recognized by the German magazine Wirtschaftswoche as the best customer service provider in consumer electronics retail in the country for the second…
How outsourced customer service can help your online store
There are numerous reasons why you may want to consider outsourcing customer support for your online store, depending on everything from the size and scale of your…
5 Ways to Scale Your E-commerce Customer Service
There are multitude of reasons one may need to scale up their e-commerce customer service:
Reduce failed deliveries with Address Validation
The headache of failed deliveries is a common one in e-commerce. Where forms are filled out, mistakes are made.
![[Guide] Ecommerce in Poland: a growing market](/assets/images/guide-ecommerce-in-poland-a-growing-market-hero.jpg)
[Guide] Ecommerce in Poland: a growing market
Poland is one ecommerce market we don’t want you to overlook. It is large, it keeps growing, and its online shoppers have clear habits that reward sellers who localize.
What is pick & packing in fulfillment?
In e-commerce order fulfillment services, picking and packing are critical elements.
Ecommerce Fulfillment Costs Explained – What You Need to Know
US online retail sales reached about $1.23 trillion in 2025, up 5.4% on the year before, according to Digital Commerce 360’s analysis of Commerce Department data.
What is Order Fulfillment? A Complete Guide
Ecommerce keeps taking a bigger share of retail. In the UK, online sales reached 29.4% of all retail sales in June 2026, the highest proportion since April 2021,…
Customer Service Checklist – Five must-haves
There are plenty of reasons to invest in a good quality of customer service, not least because 68% of US consumers say they would pay more for better customer service,…
How to Choose the Best Call Center Outsourcing Partner
The importance of customer service to a business is often understated, both as a way of optimizing retention and creating opportunities to upsell consumers at a time…
How to turn online shoppers into happy returning customers
It is an often heard question. Webstores spend large parts of their budgets on acquiring traffic and on converting these first-time visitors into first-time buyers.
Optimizing the post-purchase experience: the 6-step guide
In the age of the ‘all-delivery economy’, consumers demand the delivery of their purchases on time, on demand, and transparently.
A Guide to Ecommerce Logistics for Small Businesses
The global ecommerce market continues to grow exponentially every single year, and is expected to reach a total value of $5.55 trillion by the end of 2022.
Does Your Ecommerce Store Need a Third Party Fulfillment Center?
The value of online shopping has continued to grow exponentially over the past years, with ecommerce transactions accounting for nearly 20% of global retail sales…
How to Sell Internationally on Amazon
It’s well-known that Amazon continues to dominate the ecommerce market across the globe, with the US offering a relevant case in point.
How to Offer Free International Shipping to Your Ecommerce Customers
If there’s one thing we all enjoy as consumers, it’s getting something for free. Whether this takes the form of a two-for-one offer or free subscription package,…
Conversion Optimisation? Focus on Customer Service Opening Hours
Being successful in ecommerce is not easy, competition is intense, the cost of acquiring traffic is going through the roof and online shoppers have high expectations.
Best practices for online returns
Ecommerce keeps growing and retailers process more and more online transactions. That also brings potential problems with scale and returns.
3 Ways to Improve the Customer Service on your Shopify Store
It has long been said that customer service is crucial to a business’s long-term success, particularly in terms of ensuring satisfaction and optimizing consumer…
How to handle Preorders for E-Commerce stores
Preorders give your customers the opportunity to reserve a product(s) from your store before they’re actually available to buy.
Six ways to improve your ecommerce customer service
Ecommerce is booming, and there’s a lot of opportunities for businesses online. But with all the competition out there, it’s essential to set yourself apart from the…
How to master International Customer Service
To become truly successful in ecommerce two aspects are absolutely crucial. Turning your customers into loyal returning customers and international expansion to generate…
Going international? These are the 6 European e-commerce growth markets
For brands expanding into Europe, what are the hidden gems in the European e-commerce market?
Customer Care during the holiday season, don’t keep your customers waiting!
It’s tough to keep your service levels up during peak periods, but it is crucial, especially in ecommerce.
Outsourcing fulfillment, 3 frequently asked questions
Of course, outsourcing your fulfillment goes hand in hand with doubts: ‘How do we keep track of our orders and returns?’ ‘Do I still have control over what happens in…
Outsourcing customer service, the 4 most frequently asked questions
It’s only logical that the outsourcing of customer service generates doubts: ‘Will my customers receive the same level of service?’ ‘Will they be helped and be addressed…
How to WOW your online fashion customers every step of the customer journey
Fashion is one of the biggest sectors in ecommerce: online fashion sales reached around US$1.33 trillion worldwide in 2025, and 35–40% of all fashion revenue now comes…
Expanding your ecommerce business to Europe? Here is everything you need to know
Expanding abroad to Europe has become the default continental expansion for most US ecommerce companies, and it has been so for many logical reasons, like its proximity…
The 3 reasons to consider ecommerce fulfillment outsourcing today
Ecommerce kept growing long after the pandemic boost. Global online sales are forecast to reach USD 6.88 trillion in 2026, up 7.2% on 2025, based on eMarketer’s…
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