Ecommerce Returns Solutions That Cut Costs and Lift Conversion.
Every return that crosses a border works against you: each one becomes a separate international shipment, refunds stall while the parcel clears customs, and you learn nothing about why the product came back. Marketplaces make it harder still, requiring a local return address before you can sell.
A local return address in 13 countries changes the economics. Customers return to an address in their own market, which cuts your shipping cost, meets marketplace requirements, and lifts conversion, because shoppers are far more willing to buy when the return path is local and simple.
Returns on its own. Works with your current partners.
You can use Salesupply for returns only. We ship consolidated returns to the warehouse you choose, including your own or your current fulfillment partner's. Your own customer service team can work from our registrations.
One Local Returns Network. Two Levels of Service.
Every returns solution we run starts from the same foundation: a local return address in each of the 13 countries we cover. Whatever level you choose, that local address delivers three things.
Lower Return Shipping Cost
Separate cross-border parcels are replaced by consolidated, domestic returns.
Marketplace Compliance
You meet the local-return-address requirement that Amazon, Otto, Bol and others set as a condition of selling.
Higher Conversion
Shoppers commit to a purchase when the return path is local and simple, and they come back when it is effortless.
You choose one level at the start. It applies to all the countries you use.
All-In: Registration Recommended
Each return opened and registered within 48 hours on working days: customer, order number, item, EAN/SKU and return type. Shared in a sheet, your own system or a branded portal.
Basic: Consolidation
Returns received, counted and consolidated for shipment to you, without per-return detail. Lower cost, for brands that process everything on receipt.
Read the details
All-In: Registration
Basic: Consolidation
Refunds: Salesupply does not trigger refunds. Your team processes refunds based on our registration (All-In) or after receiving the shipment (Basic).
Every Return. One Process.
Customer sends
To our hub in their own country, with your prepaid label, their own or one from the branded portal.
Receive & register
With All-In: opened and registered within 48 hours. With Basic: counted.
Consolidate
Grouped in boxes or on pallets for one shipment back to you.
Ship back
Weekly, twice a month, monthly or when the box is full. Tracking is shared with you.
Local Return Addresses Across Europe and North America
With return hubs in 13 countries, every customer returns to a local address in their own market: a domestic shipping rate instead of an international one, faster handling with no customs, and a return experience that feels local and reliable.
The lane matters, and we handle each one. An EU brand moving returns within the single market has a very different cost and customs profile from a US or UK brand selling into Europe and pulling returns back across the Atlantic or the Channel. In every case, the customer still returns locally; the cross-border complexity sits with us, not with them or with you. Behind that local address, we receive, register and consolidate your returns, then send them back in a single efficient shipment.
You contract with Salesupply only, also for partner-operated locations. The 48-hour registration time applies at partner locations too.
Salesupply return hubs
Germany (Duisburg), United Kingdom (Norwich), France (Roubaix), Italy (Varese), Poland (Zielona Góra) and United States (Miami).
Partner locations
Netherlands, Spain (Barcelona), Belgium, Norway, Sweden, Denmark and Switzerland.
Good to know
Separate from our fulfillment locations. Shipped back Delivered Duty Unpaid. Maximum parcel weight 20 kg.
Read the details
| Salesupply return hubs | Germany (Duisburg) · United Kingdom (Norwich) · France (Roubaix) · Italy (Varese) · Poland (Zielona Góra) · United States (Miami) |
|---|---|
| Partner locations | Netherlands · Spain (Barcelona) · Belgium · Norway · Sweden · Denmark · Switzerland |
| Good to know | Return hubs are separate from our fulfillment locations. Consolidated returns are shipped Delivered Duty Unpaid: customs charges and VAT on arrival are for your account. Maximum parcel weight is 20 kg. |
Full Visibility Over Every Return
With All-In registration, every return is opened and registered within 48 hours of arrival on working days: customer, order number, item, EAN/SKU and return type (return, complaint or exchange). Your team gets that data in a shared sheet, in your own system, or in a branded returns portal (optional add-on, powered by Returnless), for every country you use.
That visibility is the difference between processing ecommerce returns and understanding them. When you can see a single SKU coming back across three markets, you can act on the product, the listing, or the price before it costs you another quarter.
Marketplace Returns, Compliant
Selling on Amazon, eBay, or Bol.com means meeting each marketplace's return rules, and a local return address is often non-negotiable. We provide that local address in each of our 13 countries, which keeps your listings live and your seller accounts in good standing. Returns consolidation removes the separate cross-border return shipments that quietly erode marketplace margin, and with All-In registration your team knows which marketplace returns have arrived, so refunds go out on time.
Extra Services, Per Location
Available on request and charged separately. Our own hubs offer the full list; availability at partner locations is confirmed per hub.
Condition check & photos
Note item and packaging damage, and photograph returned items.
Special handling
Repackaging, sorting by condition, cleaning, or simple repair at selected locations.
Local disposal
Destruction, recycling or, where possible, donation of items not worth shipping back.
Labels & fast handling
Prepaid return labels, 24-hour handling on working days, and sending wrongly returned items back to the consumer.
Not part of the standard service today: grading returns into quality tiers, refurbishment, and putting returns straight back into sellable stock at the hub.
How Returns Pricing and Starting Work
You get a proposal per country, with the rates of the hubs you use.
Setup
One-time per country or hub.
Monthly fee
Fixed per active hub.
Per return
All-In: per return, with a lower rate for extra items in the same parcel. Basic: per return, on a volume-based scale.
Consolidation & shipping
Per box prepared, plus carrier cost for the shipment back to you.
Add-ons
Per use, such as per photo or per handling hour.
Start
Typically 1 to 2 weeks to the first return processed. No minimum volume: from 20 returns per location per month.
Optional: Add Other Services Later
Returns works on its own. If we also answer your customers, this is what it adds.
Return registrations ready for customer questions
With All-In returns registration, our customer service team can see which returns have arrived and answer “has my return arrived?” with facts. Your team still processes the refund.
Fewer handovers between suppliers
A question about a delayed parcel or a return does not have to travel between separate companies before it is solved.
One point of contact
One account manager coordinates the services you use with us, so you have one person to call when something needs to change.
Combining is optional. Each added service is scoped and quoted on its own, and how contracts and invoicing are set up for a combination is agreed in your proposal.
Stop Losing Money on Returns. Start Operating Them.
Tell us your annual return volume and the markets you sell in, and we will show you what a local returns network would do for your cost, your conversion, and your customer experience.