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Outsource Polish Customer Service
Polish ecommerce keeps outgrowing the European average, and Polish shoppers can tell at once whether a brand speaks their language or ran the message through a translation tool. Salesupply gives you a native Polish-speaking team in Zielona Góra that runs your customer service as part of your own operation, so questions about orders, parcel lockers, returns and payments get a proper answer in Polish.
What Is Polish Customer Service Outsourcing?
Polish customer service outsourcing puts a specialist in charge of your Polish-language support: native Polish agents answer your buyers under your brand, so you skip building a local team. For an online store selling into Poland it covers where-is-my-order questions, parcel-locker collections, returns and refunds, and payment queries, all in Polish and to local expectations.
What Salesupply's Polish Customer Service Covers
We specialise in ecommerce brands, so a Polish agent tends to know what a Polish shopper is asking before they finish typing. Polish is one of the 25+ languages in our ecommerce customer service outsourcing.
A Native Team in Zielona Góra
Your Polish customers are answered by native speakers from our team in Zielona Góra, in western Poland, on weekdays, evenings and weekends. Returns and refunds come first, then delivery and order tracking, payment and invoice questions, and product help, all in your brand's voice.
Every Channel Polish Shoppers Use
Phone, email, live chat, WhatsApp, social media and marketplace messaging, run by one team. If you also need a Polish call center, the phone line sits with the same agents who handle your written contact.
AI Clears the Repetitive Questions
Locker and order-status questions repeat all day. Where the AI layer of our hybrid AI customer service is switched on for Polish, it answers them instantly at any hour; complaints, exceptions and judgement calls go to a native Polish agent. Everything runs in your helpdesk, whether that is Zendesk, Gorgias, Freshdesk or Salesforce.
Pay-Per-Use, Shared or Dedicated
Pay-per-use pricing keeps your cost in line with the contacts we handle. A shared team suits a brand entering Poland at low volume, and a dedicated team takes over as the market builds.
In Poland, Where-Is-My-Order Means Parcel Lockers
83 percent of Polish online shoppers choose delivery to a parcel locker, and 87 percent of them use InPost Paczkomaty (Gemius, E-commerce in Poland 2025). That reshapes the support queue: the biggest contact category, where is my order, is mostly locker questions. Which locker holds the parcel, what the collection code is, how long it waits before going back, how to return through a locker.
Our Polish agents handle these as routine work, so the largest slice of your Polish contact volume is also the quickest to close.
Selling on Allegro? You Have 24 Hours to Reply
Allegro is the first pick for online shopping for 75 percent of Poles, according to Allegro, and its Polish gross merchandise value grew 12 percent year on year in the second quarter of 2026. Its terms give sellers 24 hours to answer a buyer's message, weekends and public holidays excluded (Allegro Regulamin, art. 10.4).
Buyers write in Polish, and a native reply lands very differently from a machine translation. Our Polish team works that inbox to the deadline, and the same agents can cover other platforms through our marketplace customer service.
Why Brands Outsource Polish Customer Service
A Market Still Growing Fast
Polish ecommerce is forecast to grow about 9 percent a year, ahead of the Central European average (ECDB and Mastercard, 2026) and the 7 percent projected for Europe as a whole (European E-commerce Report 2025).
30 Million Online Shoppers
Nearly 78 percent of Polish internet users, about 30 million people, already buy online (Gemius, 2025). Every one of them expects an answer in Polish.
A Tight Labour Market
Polish unemployment stood at 3.1 percent in June 2026, among the lowest in the EU and about half the EU average of 6.0 percent (Eurostat). Recruiting and keeping a Polish team of your own takes time you may not have.
Outsourcing turns that hiring problem into capacity that scales up for Black Friday and the Christmas run-up and back down afterwards, with no Polish desk to fund through the quiet months.
What You Can Expect
Network averages across our clients and languages. The targets for your Polish service are written into your agreement and reported every month.
| Average CSAT | 91 percent. |
|---|---|
| Fixed on the first contact | 78 percent of customer questions. |
| Emails | Answered in less than four hours. |
| Calls | Picked up within 20 seconds. |
| Start-up | Two to four weeks from signature to the first Polish contact. |
Brands That Count on Salesupply
Bears with Benefits, Segway-Ninebot, Bissell, Panasonic and Onitsuka Tiger run customer service with Salesupply.
Salesupply manages the complexities of international markets so we can focus on growing the business.
Dennis Hardholt
President, Segway-Ninebot EMEA
Salesupply helps us drive sales in digital marketplaces and provide customer support that our brand promises.
Henrique Nogueira
Sr. Insights and eCommerce Data Specialist, Bissell
Polish Customer Service: Frequently Asked Questions
Ready to Serve Poland in Polish?
Tell us your Polish contact volume, your channels, your Allegro presence and how much of it is parcel-locker questions, and we will map what a native Polish team in Zielona Góra would cover.