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Integrations

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Ecommerce Integrations for Fulfillment, Customer Service and Returns

Connect your store once and Salesupply takes it from there. We integrate with ecommerce platforms such as Shopify, Magento (Adobe Commerce), WooCommerce and PrestaShop, with marketplaces including Amazon, bol, Zalando and Kaufland, with multichannel tools like ChannelEngine and Mirakl, and with ERPs such as NetSuite, SAP and Exact Online. Orders, stock, tracking and returns run through depot.io, our fulfillment platform, to every warehouse in our network in Europe and the US. Our customer service agents and returns hubs work from the same order data.

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Salesupply data layer connecting ecommerce platforms, marketplaces and ERPs to fulfillment, customer service and returns
60+
Connected systems: platforms, marketplaces, ERPs, warehouse, shipping, customer service and returns tools
3
Services on one connection: fulfillment, customer service and returns
8
Fulfillment countries: Netherlands, Germany, France, Italy, Spain, Poland, UK and USA
13
Return countries, every return registered within 48 hours (working days)
25+
Customer service languages, agents see live order status
99.9%
Platform uptime across depot.io and Salesupply CMS
2-6 wks
From contract to first order for fulfillment
Directory

Integrations Directory

More than 60 systems across sales channels, back office, warehouse, shipping, customer service and returns. Filter by service or category.

Service
Category

Ecommerce platforms

  • ShopifyFulfillmentCustomer serviceReturns
  • Shopify PlusFulfillmentCustomer serviceReturns
  • Magento / Adobe CommerceFulfillmentCustomer serviceReturns
  • WooCommerceFulfillmentCustomer serviceReturns
  • PrestaShopFulfillmentCustomer serviceReturns
  • BigCommerceFulfillmentCustomer serviceReturns
  • ShopwareFulfillmentCustomer serviceReturns
  • LightspeedFulfillmentCustomer serviceReturns
  • PlentyONE (plentymarkets)FulfillmentCustomer serviceReturns
  • ItsPerfectFulfillmentCustomer serviceReturns
  • NextChapterFulfillmentCustomer serviceReturns

Marketplaces

  • Amazon (Selling Partner API)FulfillmentCustomer service
  • bolFulfillmentCustomer service
  • eBayFulfillmentCustomer service
  • KauflandFulfillmentCustomer service
  • ZalandoFulfillmentCustomer service
  • AllegroFulfillmentCustomer service
  • ManoManoFulfillmentCustomer service
  • TikTok ShopFulfillmentCustomer service
  • TemuFulfillmentCustomer service
  • SheinFulfillmentCustomer service
  • GalaxusFulfillmentCustomer service
  • Cdiscount (via Mirakl)FulfillmentCustomer service
  • eMAG (via Mirakl)FulfillmentCustomer service

Multichannel tools

  • ChannelEngineFulfillment
  • MiraklFulfillment
  • ChannableFulfillment
  • TradebyteFulfillment
  • BaseLinkerFulfillment
  • LinnworksFulfillment
  • ChannelDockFulfillment

ERP and business systems

  • NetSuiteFulfillment
  • SAPFulfillment
  • Microsoft Dynamics 365Fulfillment
  • AFASFulfillment
  • Exact OnlineFulfillment
  • XentralFulfillment
  • SalesforceFulfillmentCustomer service
  • RemiraFulfillment
  • Tymes4Fulfillment

Warehouse systems

  • EasyLogFulfillmentReturns
  • VeraCoreFulfillmentReturns
  • Descartes PixiFulfillmentReturns
  • PicqerFulfillmentReturns
  • Pulpo WMSFulfillmentReturns
  • WICSFulfillmentReturns
  • OngoingFulfillmentReturns
  • ShippingBoFulfillmentReturns
  • LogiwaFulfillmentReturns
  • LinkerFulfillmentReturns

Shipping and tracking

  • SendcloudFulfillmentCustomer service
  • DHLFulfillmentCustomer service
  • Parcel PerformFulfillmentCustomer service
  • AfterShipFulfillmentCustomer service
  • parcelLabFulfillmentCustomer service

Customer service

  • ZendeskCustomer service
  • FreshdeskCustomer service
  • FreshcallerCustomer service
  • Oct8neCustomer service
  • EngaigeCustomer service

Returns

  • Salesupply Returns PortalReturns
  • ReturnlessReturns
  • AfterShip ReturnsReturns

Don't see your system? Most platforms connect through a multichannel tool or our API. Check your stack with us and we will confirm the route.

One Integration

Integrate Once, Ship From Every Warehouse in the Network

A 3PL integration usually connects your store to one warehouse system. Salesupply works as a 4PL that orchestrates a network of fulfillment partners: depot.io sits between your sales channels and the warehouse systems of every fulfillment center in our network. Your store connects to depot.io once. Adding Germany, Italy or the US then becomes a routing decision, not a second integration project.

The same layer feeds Salesupply CMS, where our agents answer your customers, and the Salesupply Returns Portal, where returns are registered. The warehouse, the agent and the returns hub all see the same order.

Your sales channels

  • Store: Shopify, Magento, WooCommerce, PrestaShop
  • Marketplaces: Amazon, bol, Zalando, Kaufland
  • Multichannel tools and ERP

One Salesupply data layer

  • depot.io: orders, stock, routing, carriers
  • Salesupply CMS: customer contact
  • Returns Portal: return registration

Three services

  • Fulfillment centers and carriers in Europe and the US
  • Customer service team in 25+ languages
  • Returns hubs in 13 countries
Per Service

One Connection, Three Services

Fulfillment

depot.io routes every order to the nearest fulfillment location and picks the carrier based on destination, weight and speed. Most of our connections run on Shopify and Magento, followed by PrestaShop and WooCommerce, all on connectors our team sets up and supports. Marketplace orders from Amazon, bol or Zalando come in through the same flow and ship from the same stock.

Customer service

Your customers' emails, chats and calls arrive in Salesupply CMS, whether they start in Zendesk, Freshdesk, Freshcaller, Salesforce, Oct8ne or Engaige. Agents see the same order and tracking data as the warehouse, in 25+ languages. When a customer asks where a return is, the agent can see it arrived at the hub yesterday and answer on the spot. That shared view is what makes ecommerce customer service outsourcing and marketplace customer service work without transfers.

Returns

Returns your customers announce in your store are passed on to the returns location before the parcel arrives. Customers send returns to a local address in 13 countries, and every return is registered within 48 hours of receipt (working days), with the result going back to your store. Brands that want a branded returns page use the Salesupply Returns Portal or Returnless. Local returns are handled from the same order data that fulfillment and customer service use.

How We Connect

How We Connect to Your Systems

1. Ready-made connectors

For the platforms in the directory below, our team sets up the connection with your credentials. You don't need a developer.

2. Through the tools you already use

If your marketplaces run through ChannelEngine, BaseLinker, Linnworks, ChannelDock, Channable or Tradebyte, we connect to that tool and every channel behind it comes along. Marketplaces built on Mirakl, such as Cdiscount and eMAG, connect through Mirakl.

3. Custom connections through our API

ERPs and in-house systems connect through our API. We have built custom connections for clients running NetSuite, Exact Online and Salesforce.

PLACEHOLDER: public API documentation (REST API) follows as soon as it is available.

Onboarding

From First Call to Live Orders

A single store connection can be live within days. A multi-country launch takes several weeks. For fulfillment, 2 to 6 weeks from contract to first order is typical.

1

Scope

Which channels, countries and services you need, and what your current setup looks like.

2

Connect and configure

We set up your store, marketplace and carrier connections, and link them to the fulfillment centers that will ship your orders.

3

Test

Order imports, shipment creation, tracking, returns flows and customer communication are tested before anything goes live.

4

Go live

Production connections are switched on and our control tower watches the first order flows closely.

Proof

One Integration, Several Markets

Segway-Ninebot: 6 European Markets in 2 Months

Direct-to-consumer fulfillment launched across six European markets within two months, with one integration handling the entire network.

Bears with Benefits: Italy in 7 Weeks

The German health and beauty brand added Italy through the existing integration, with orders shipping within seven weeks of the decision.

PLACEHOLDER: client logo strip and an integration-specific client quote.

FAQ

Questions About Salesupply Integrations

Which ecommerce platforms does Salesupply integrate with?▼
Salesupply integrates with Shopify, Shopify Plus, Magento (Adobe Commerce), WooCommerce, PrestaShop, BigCommerce, Shopware, Lightspeed, PlentyONE (plentymarkets), ItsPerfect and NextChapter. Marketplaces such as Amazon, bol, Zalando and Kaufland, and multichannel tools such as ChannelEngine and Mirakl, connect as well. One connection feeds fulfillment, customer service and returns.
Can I connect several stores and marketplaces at the same time?▼
Yes. Every store and marketplace you connect sells from one shared stock pool in depot.io. Stock levels are pushed back to each channel automatically, so a product that sells out in one channel stops selling in the others.
Does the same integration cover customer service and returns?▼
Yes. Orders, tracking and return data from your channels reach depot.io, Salesupply CMS and the Salesupply Returns Portal through the same connection. Our agents see the same order status as the warehouse, and returns your customers announce reach the returns location before the parcel does.
What if my platform or ERP is not on the list?▼
Most systems connect through a multichannel tool you may already use, such as ChannelEngine, BaseLinker or Linnworks, or through our API. We have built custom connections for ERPs including NetSuite and Exact Online. Tell us what you run and we will confirm the route before you sign.
Do I need to change my current tech stack?▼
No. Salesupply connects to the store, marketplaces and ERP you already use. The warehouse systems of our fulfillment centers are connected on our side, so adding a country does not require a new integration from you.
How long does it take to integrate with Salesupply?▼
A single store connection can be live within days. A multi-country launch with several channels takes several weeks. For fulfillment, 2 to 6 weeks from contract to first order is typical, including testing of orders, tracking and returns flows.
Who maintains the integration after go-live?▼
Salesupply does. Our technical support and IT operations teams set up, monitor and maintain the connections. If a platform changes its API, we handle the update.

Check Your Stack Before You Commit

Tell us which store, marketplaces and systems you run. We'll confirm how each one connects and what that means for your launch.

Check your stack →

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