Fulfillment Center Switzerland
Minutes From
Zurich Airport.

Kloten is a few minutes from Zurich Airport and its customs infrastructure. The center runs on the same setup as the rest of our European fulfillment network: one IT integration, one real-time stock dashboard and a Fulfillment Control Tower that watches daily operations and flags disruptions before they reach your customer.

Already fulfilling with us elsewhere? Then Switzerland is one more location in the same network, not a new project.

Switzerland is not part of the EU customs union. Every parcel you ship from Germany, the Netherlands, France or any other EU country is a formal import. Your customer pays at checkout and can be charged again at the door: Swiss import VAT, at a standard rate of 8.1%, plus the carrier's handling fee.

Returns cost more than most brands expect. A return from Switzerland to an EU warehouse is a re-import, and handled the wrong way it adds import VAT and customs clearance costs on top of the return shipment itself.

Duty is rarely the problem. Since 1 January 2024, Switzerland charges no import duty on industrial goods, whatever their origin; agricultural products are the exception. VAT and clearance remain, and that is where cross-border shipping loses margin and conversion. With stock in Kloten, your goods cross the border in bulk instead of parcel by parcel.

Switzerland had 9.1 million residents at the end of 2025, spread over German-, French- and Italian-speaking regions. Swiss shoppers spend well and expect the delivery and returns experience they get from local shops.

Galaxus, Switzerland's largest online shop and marketplace, recorded CHF 3.76 billion in platform sales in 2025, most of it in Switzerland. On Galaxus, delivery time and availability affect how offers perform, and sellers are expected to offer Swiss-compliant returns and customer service. We fulfill your Galaxus orders from the same Swiss stock as your webshop orders, and our returns hub gives you a returns address in Switzerland from day one.

Onboarding starts with the integration. Our order management system connects with Shopify, Magento 2, WooCommerce and PrestaShop, with marketplaces such as Galaxus, and with ERP systems such as Exact and NetSuite. Orders, stock levels and tracking then sync automatically.

From then on, we receive, store, pick, pack and ship your orders. You follow stock, orders and shipments in real time in one dashboard.

As a 4PL, Salesupply orchestrates the chain for you: warehousing, carriers and reporting, coordinated by one account manager. From Kloten we handle both B2C orders and B2B wholesale orders within Switzerland.

With our Returns service, your Swiss customers send returns to our hub in Switzerland, and every returned parcel is registered within 48 hours of receipt (working days). Returns is a separate service: add it to fulfillment or use it on its own.

Swiss customers get answers in their own language. Our German-speaking team covers German-speaking Switzerland, our French-speaking team the French-speaking regions and our Italian-speaking team Italian-speaking Switzerland. Customer service is a separate service you can add when it helps.