Outsource Ecommerce Customer Service for Brands Scaling Across Borders.
Salesupply runs ecommerce customer service for brands scaling across borders. AI resolves the simple, repetitive contacts. Native agents in 25+ languages handle escalation, emotion and the commercial moments that decide a sale. Faster response times, consistent quality and a lower cost per resolved contact. Outsource the whole operation, or start with a single country or channel.
Customer service on its own. Keep your other partners.
You can use Salesupply for customer service only. Your orders can stay with your current fulfillment partner and your returns with your current setup. We connect to the systems you already use to look up orders and returns.
Smarter Ecommerce Customer Service, Run on Hybrid AI
Salesupply's Hybrid AI Customer Service puts AI and native agents in one operation, each doing what it is built for. AI classifies incoming questions, summarises conversations, drafts replies and clears the simple, repetitive requests on its own. Native agents stay on the work that needs judgement: complex cases, escalations, emotion and commercial opportunities.
That is a smarter way to outsource ecommerce customer service: faster responses, steady quality, capacity that flexes through peak, and lower cost, without losing the human touch your customers expect.
Languages, Channels, Hours and Systems
Languages
25+ languages with native-speaking agents. Other languages on request.
Channels
Phone, email, live chat, social media, WhatsApp and marketplace messaging.
Opening hours
Monday to Saturday as standard, extendable to 24/7 and public holidays.
Escalation
Agent, team lead, account manager, your team. Safety, legal or reputation issues go straight to you.
Your systems
Your helpdesk or ours, connected to your shop and, where you allow it, your fulfillment partner.
White label
Your brand name, your email addresses, your tone of voice.
Read the details
| Languages | 25+ languages with native-speaking agents, including Dutch, German, English, French, Italian, Spanish, Polish, Swedish, Danish, Norwegian, Finnish, Portuguese and Czech. Other languages on request. |
|---|---|
| Channels | Phone (inbound and outbound), email, live chat, social media, WhatsApp and marketplace messaging. |
| Opening hours | Monday to Saturday as standard, extendable to 24/7 and public holidays. Hours are set per language and channel in your agreement. |
| Escalation | Agent, then team lead, then your account manager, then your team. Product safety, legal or reputational issues go straight to you. |
| Your systems | We work in your helpdesk, such as Zendesk, Freshdesk or Salesforce, or in ours. We connect to your shop and, where you allow it, to your current fulfillment partner's system to see order and return status. |
| White label | Agents answer under your brand name, from your email addresses, in your tone of voice. |
Customer Service Integrations and Systems
We integrate with the ecommerce platforms and ERP systems online stores actually run on, so your customer service goes live fast. Already have a ticket system? We work in yours. Zendesk, Freshdesk, your own stack, whatever your team uses.
Customer Service Keeps Changing. So Do We.
Your customer service outsourcing partner should look after your customers. It should also keep you off the technology treadmill. Salesupply owns the setup, the workflows, the training and the rollout. You get AI-powered customer service without standing up an internal implementation team, so your operation stays ahead without you managing the tooling.
Cut Cost and Lift Your Customer Experience
AI changes the math on ecommerce customer service: lower cost and a better experience at the same time. Everything we build points at one outcome, satisfied and loyal customers. We get there by pairing the capacity of AI with the experience of trained native agents. That is how hybrid AI cuts cost, lifts efficiency and improves the customer experience.
Native Customer Service in 25+ Languages
Native-speaking agents in 25+ languages, each one covering the expectations and cultural context of local customers. Add a market without standing up a local team.
Customer Service in Numbers
Each figure says what it counts. Response times and other service levels for your account are agreed and reported per contract.
Customer Interactions Per Year
Handled across all clients, languages and channels.
Total volume, all clients combined.
Average Customer Satisfaction
Measured with post-interaction surveys of our clients' customers.
Average across clients and markets; not a guarantee for an individual account.
Languages
Handled by native-speaking agents.
Other languages on request.
What Brands Say About Working With Salesupply
We were looking for a partner that could offer customer service in multiple languages. Working with Salesupply has proven to be a good choice.
Fabian Schreiber
Ecommerce Coordinator, Tamaris
Our service motto is 'don't be difficult, just solve it', so our agents have all the freedom they need to solve the customer's problem.
Rick ten Pierick
Customer Care Coordinator, Just Brands
We came into contact with Salesupply and were impressed by the scalability of their international customer care solution.
Max Bisseling
Ecommerce Manager, Online Plastics Group
Quotes from published Salesupply customer stories, translated from Dutch. Read the full cases →
How Customer Service Pricing Works
You get a written quote before anything starts. It is based on what you actually need.
What drives the price
Your languages, channels and opening hours, expected contact volume, and whether you want dedicated agents.
One-time setup
Training agents on your products, knowledge base, templates and integrations. Quoted upfront.
Peaks
Extra capacity for Black Friday or a product launch, planned with you in advance.
Optional: Add Other Services Later
Customer service is complete on its own. If we also ship your orders or receive your returns, these are the practical advantages.
Agents see the live order status
If we run both your fulfillment and your customer service, our agents see where a parcel is in the same system that ships it. No email to the warehouse before a customer gets an answer.
Return registrations ready for customer questions
With All-In returns registration, our customer service team can see which returns have arrived and answer “has my return arrived?” with facts. Your team still processes the refund.
One point of contact
One account manager coordinates the services you use with us, so you have one person to call when something needs to change.
Combining is optional. Each added service is scoped and quoted on its own, and how contracts and invoicing are set up for a combination is agreed in your proposal.
Frequently Asked Questions About Ecommerce Customer Service
Get a Customer Service Quote
Your languages, your channels, your volume. A quote built on your numbers.
Not ready to talk? Calculate your CS outsourcing ROI first →