Built for Global Brands. Scaling Across Europe & the US.
Fulfillment, customer service & returns across Europe and the US. Use one service on its own or combine them as you grow. From first shipment to full-scale international operations, without building local teams.
Three Specialist Services. Each Available on Its Own.
Take only what you need. Each service has its own specialists, its own pricing and its own quote, and is judged on its own performance.
Warehouses Close to Your Customers, in the US and Europe
As your 4PL, Salesupply fulfills orders from 82+ centers across the US and Europe, so stock sits near your buyers and ships from a local hub. You get local shipping rates and one partner in place of a separate warehouse deal in every country.
- 82+ fulfillment centers: 62 in Europe, 20 in the US
- Setup in 2 to 4 weeks
Native-Language Customer Service in 25+ Languages
Native speakers answer by phone, email, chat, and social in the customer's own language and time zone. It runs as your Customer Care layer without you hiring agents or opening offices.
- 3M+ customer interactions per year
- Email answered within 4 hours
- 25+ native languages
Local Returns Consolidation Across 13 Countries
Customers send returns to a local address in their own country. Salesupply receives, registers, and ships them back to your warehouse in bulk, which lowers return shipping cost and gets refunds moving sooner. 6 own hubs and 7 partner locations cover 13 return countries.
- 13 return countries: 6 own hubs + 7 partner locations
- Each return registered within 48 hours of receipt (working days, All-In service)
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Using More Than One Service? Here Is What Combining Adds.
Every service above works on its own. If you use more than one, these are the practical advantages. None of them is required to get good results from a single service.
Agents see the live order status
If we run both your fulfillment and your customer service, our agents see where a parcel is in the same system that ships it. No email to the warehouse before a customer gets an answer.
Return registrations ready for customer questions
With All-In returns registration, our customer service team can see which returns have arrived and answer “has my return arrived?” with facts. Your team still processes the refund.
Fewer handovers between suppliers
A question about a delayed parcel or a return does not have to travel between separate companies before it is solved.
One point of contact
One account manager coordinates the services you use with us, so you have one person to call when something needs to change.
Combining is optional. Each added service is scoped and quoted on its own, and how contracts and invoicing are set up for a combination is agreed in your proposal.
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