The 3 reasons to consider ecommerce fulfillment outsourcing today

Ecommerce kept growing long after the pandemic boost. Global online sales are forecast to reach USD 6.88 trillion in 2026, up 7.2% on 2025, based on eMarketer’s forecast. Such growth comes with challenges, fulfillment teams of many ecommerce businesses are running on full capacity (or more) for a while already. And flawless fulfillment is crucial if you want to retain your demanding online customers. One mistake and they are gone and so are their friends, colleagues and relatives. Have you ever thought of outsourcing a crucial (non-core) organisational business processes such as fulfillment? Keep on reading if you want to find out why you should do so, today.

1. Logistics are dominating your business

Picking, packing, solving possible human errors, managing the shipping of an order, making sure everything delivers in time, reverse logistics, refunding customers…

If your ecommerce sales are going up, things can quickly get out of hand. You might have found yourself flooded with orders. Although this is the reason for being in business, it can be extremely time-consuming and might make it impossible to cross off the rest of your to-do list towards growing your business.

When you outsource your fulfillment, you can focus on improving and growing your product assortment, marketing, the customer experience and anything else that results in even more orders. Why waste all your time and energy on something that can easily be outsourced to specialists that do it at least just as good as you?

2. Cross-border competitiveness

According to DHL’s latest eCommerce Trends survey, 70% of global shoppers buy from retailers outside their home country and 61% of businesses sell to shoppers abroad. The same survey shows 45% of shoppers name high delivery costs or long delivery times as a reason not to buy cross-border. To really be able to compete with strong local ecommerce businesses abroad, cut off times and delivery fees are crucial.

You need cross-border volume to get lower delivery rates, whilst lower delivery fees are needed to get cross-border volume. To get out of this catch-22 partnering up with a fulfillment provider makes sense. The fulfillment provider has the volume required for lower cross-border delivery fees. Make sure to ask any possible external fulfillment partner about their cut-off times. Fast delivery is crucial, even when your delivery fees are already low.

3. Excel in customer experience

Ecommerce efficiency comes with a logical side effect, the expectations of your (potential) customers are sky-high. Everybody is used to next day delivery nowadays and more and more players are offering same day delivery. Reliability matters just as much as speed: in a 2025 Bringg survey of US shoppers, 72% rated on-time delivery as essential, and more than a third said they would stop buying from a retailer permanently after a late delivery. To be able to offer your cross-border clients this kind of delivery service, you most likely need to outsource your fulfillment locally. Only with local/regional fulfillment centers, a next day delivery service is possible.

According to Digital Commerce 360’s 2025 research, 30.1% of shoppers who abandoned a cart did so because shipping made the total cost more than they expected, and 13% left because there was no guaranteed or estimated delivery date. This means that people won’t buy anything that takes more time than what is expected or that costs more to send than what they are willing to pay. It can be said louder, but not clearer: Customers want fast and cheap shipping.

You can take advantage of fulfillment companies to improve your customer experience. Use their global network to ship locally, but with a global vision; operate from whichever warehouse is closer to your client, making it easier to reach them, and therefore faster and cheaper.

Just in case those 3 reasons didn’t make you tick the box…

…Here are a few more reasons why you really should consider ecommerce fulfillment outsourcing:

Pay only for what you use

By outsourcing your fulfillment, you no longer have to invest in your own furnished warehouse, IT and staff. Pay a recurring fee only for what you really use. This will most certainly reduce costs, opening up budget for revenue driving investments.

Scalable, quick and flexible

Outsourcing fulfillment operations allows businesses to adapt as they go. This means that you can profit from the advantages of, for example, more storage space during peak season.

Reverse logistics

US shoppers returned an estimated 19.3% of online sales in 2025, according to the National Retail Federation, and every one of those returns brings return logistics costs. By working with an (international) external fulfillment provider, both you and your clients will profit from lower return costs thanks to local return addresses.

Track your orders

Monitor every step of the way with the innovative software and tools external fulfillment specialists already have. You won’t have to invest in any devices, and you will easily meet customer expectations.

In conclusion, if you weren’t thinking about outsourcing your fulfillment yet, now is the time to start doing so.