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D2C Fulfillment

D2C Fulfillment
for Direct-to-Consumer Brands.
The Parcel Is Your Storefront.

D2C fulfillment, also called DTC fulfillment, is the storage, packing and shipping of orders that go straight from your brand to the consumer, with no retailer in between. When you sell direct, the parcel is the only physical contact a customer has with your brand. Salesupply ships it from 82 fulfillment centers across the US and Europe, in your packaging, with your inserts, on a delivery promise you can keep.

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Salesupply fulfillment center packing direct-to-consumer orders
Selling Direct

What Changes When You Sell Direct

A retailer used to stand between your product and your customer. It chose the shelf, packed the bag, handled the complaint and took the return. Selling direct removes that buffer.

The packaging becomes your shop window. The delivery date on your checkout becomes your promise, not the store's. Every return lands on your desk, and every dollar or euro of fulfillment cost comes straight off your margin. D2C fulfillment is built around those four facts.

Unboxing

The Unboxing Is Part of the Product

Packaging

Branded packaging

Orders ship in your own branded boxes and mailers, or in custom packaging made for your products, so the first thing a customer sees is your brand.
Inserts

Inserts and samples

Thank-you cards, product leaflets, discount codes for the next order and samples go into the parcel at packing, per order or per campaign.
Kitting

Kitting and gift sets

Bundles, gift sets and subscription boxes are assembled in the fulfillment center before they ship.
Gifting

Gift wrapping and personal notes

Orders can go out gift-wrapped, with a personal note from the buyer or a message from your brand.

Value-added services such as kitting, inserts and gift wrapping are billed per use, so you pay for them only when an order needs them.

Delivery

A Delivery Promise You Can Keep

Direct-to-consumer customers compare your delivery date with the marketplace they bought from yesterday. Stock that sits close to them ships as a domestic parcel: in the US, ground delivery reaches most of the country in one to two days, and in Europe each market is served from local stock. Orders in before the daily cut-off leave the same day.

Start with fulfillment in the USA or fulfillment across Europe, and add markets as your direct sales grow.

Returns

Returns That Keep the Customer

A slow return is how a one-time buyer stays a one-time buyer. With our returns service, your customers send returns to a local address in 13 countries, including our own returns hub in Miami, and every parcel is registered within 48 hours of receipt (working days), so you can refund quickly and know what came back.

From Wholesale

From Wholesale to Direct

Many D2C brands started in wholesale. Moving to direct sales does not mean starting a second operation: the same stock can serve your webshop, your marketplaces and your remaining retail partners. Solis of Switzerland made that move from B2B retail to D2C ecommerce with Salesupply fulfillment behind it.

Integration

Connected to Your Store

Your webshop on Shopify, WooCommerce, Magento 2 or PrestaShop connects once, and orders flow in automatically. Marketplace orders from Amazon, Walmart Marketplace, TikTok Shop and bol.com ship from the same stock.

Clients

Direct-to-Consumer Brands Working With Salesupply

Consumer Electronics / Mobility

Segway-Ninebot

Launched its direct-to-consumer webshops in 6 European markets within 2 months.
Home & Living

Bissell

Runs European fulfillment for its direct-to-consumer channel through one partner.
FAQ

D2C Fulfillment FAQs

What is D2C fulfillment?▼
D2C fulfillment is the storage, picking, packing and shipping of orders that a brand sells directly to consumers through its own webshop or marketplaces, without a retailer in between. It usually includes returns handling and brand touches such as custom packaging and inserts.
Is D2C fulfillment the same as DTC or B2C fulfillment?▼
D2C and DTC mean the same thing: direct-to-consumer. B2C fulfillment is the broader term for any parcel shipped to a consumer, including orders from retailers. D2C fulfillment is B2C fulfillment for brands selling their own products.
How is D2C fulfillment different from wholesale fulfillment?▼
Wholesale ships large orders to a few business customers, often on pallets and on fixed schedules. D2C ships single orders to many consumers, every day, where packaging, delivery speed and returns shape how the customer sees your brand. Both can run from the same stock.
Can you ship our orders in our own branded packaging?▼
Yes. Orders can ship in your own branded or custom packaging, with inserts and samples added at packing. Kitting for bundles and gift sets, gift wrapping and personal notes are available too, billed per use.
How does outsourcing D2C fulfillment help margins?▼
You pay per order and per activity instead of carrying a warehouse, staff and software. Pricing follows your actual volumes and markets, with no fixed monthly floor, and peak-season capacity is already in place.
Do you offer D2C fulfillment in both the US and Europe?▼
Yes. Salesupply fulfills direct-to-consumer orders from 82 fulfillment centers across the US and Europe, connected to your store through one order management system.

Ready to Ship Like a Brand, Not a Warehouse?

Tell us about your products, packaging and markets, and we come back with a setup and rates that fit.

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