Ecommerce logistics is everything that happens to an online order after the customer clicks buy: storage, picking and packing, shipping, delivery and returns. Salesupply runs that chain for online brands from 82 fulfillment centers across Europe and the US, connected through one order management system and coordinated by one partner.
Four links in one chain. When one of them slips, your customer notices, whoever is responsible for it.
A brand that runs its own logistics carries the warehouse lease, the staff, the carrier contracts and the peak-season risk. That works for one market. It stops working at five, because every new country adds a warehouse decision, a carrier setup and a returns problem.
Outsourcing ecommerce logistics turns those fixed costs into a service that grows with your volumes. Pricing follows your actual orders and markets, with no fixed monthly floor. Capacity for peak season is already in place. And your team spends its time on product, marketing and sales instead of on pallet space and carrier claims.
Most logistics problems happen between suppliers, not inside them. The warehouse says the parcel left on time, the carrier says it was never ready, the returns provider never saw it. With a separate contract for every link, you end up investigating your own supply chain.
Salesupply takes the chain as a whole. As a 4PL, we coordinate storage, carriers and returns across our network, and your account manager owns the result across all of it. Your sales channels connect once to our order management system, which links every location and carrier behind it.
Stock that sits near your buyers travels as a domestic parcel. Within one day, our network reaches 60% of Europe; within two days, 95% of European consumers. Deliveries across the mainland US take one to two days.
Adding a market follows the same pattern: your existing integration connects to another location in the network, so a new country does not mean a new supplier. Start with fulfillment across Europe or fulfillment in the USA and add markets as demand grows.
Returns get planned last and cost the most when they go wrong. Our Returns service gives your buyers a local return address in 13 countries, including our own US returns hub in Miami. Every parcel is registered within 48 hours of receipt (working days), and returns can run alongside fulfillment or on their own.
Customer service in your buyers' languages is available as a separate service.
Logistics only runs smoothly when orders, stock and tracking move without manual exports. Webshops on Shopify, WooCommerce, Magento 2 or PrestaShop, marketplaces such as Amazon, bol.com and Mirakl-based marketplaces, channel tools like ChannelEngine and Channable, and ERP systems such as Exact and NetSuite all connect to our order management system.
"Salesupply manages the complexities of international markets so we can focus on growing the business."Dennis Hardholt, President, Segway-Ninebot EMEA
"Salesupply helped us build a go-to-market strategy for Europe."Bissell
Share your order profile and markets, and we come back with rates that match them.
Prefer to talk first? Talk to a logistics specialist