Why local returns are a must-have for peak season
Peak season is approaching fast. Campaigns are being finalized, inventory is in place, and most stores are almost ready to go.
Author
Ruud den Rooijen
Head of Marketing, Salesupply
Ruud den Rooijen leads marketing at Salesupply. He has more than 20 years of marketing experience, including more than seven years in international ecommerce. He writes about ecommerce customer service, fulfillment and returns for brands that sell across borders.
Articles by Ruud (13)
Salesupply Opens a Fulfillment Center & Returns Hub in Switzerland
A new warehouse in Embrach, near Zurich, lets brands hold stock locally, ship domestically and process returns in-country, in a market outside the EU customs union.
Salesupply Expands Its US Fulfillment Network to 20 Locations
Nationwide US coverage on one order management system, timely now that the end of the de minimis exemption makes local stock a necessity.
From heritage to high growth: how Onitsuka Tiger scales European e-commerce with Salesupply
When a brand carries more than seventy years of legacy, the challenge isn’t only to grow; it’s to evolve while staying true to its roots.
Peak season showed you the cracks. Fix your fulfillment before the next one
You’ve survived peak season and are almost out of the busiest time of the year. The Black Friday madness is over, the Christmas rush has subsided, and the end of the…
Peak season hangover: 3 ecommerce service fixes to do now
Happy New Year! If you are reading this, congratulations, you did it!
How to reduce returns without damaging the customer experience?
With ecommerce margins under attack, the cost structure of your operations is becoming increasingly important.
Selling in Europe: A Global Roadmap for E-Commerce Success
The European Union represents one of the most lucrative e-commerce markets in the world, with over 564 million online shoppers spread across 27 countries.
Expert named Best Customer Service Provider of 2023 by Wirtschaftswoche
expert has been recognized by the German magazine Wirtschaftswoche as the best customer service provider in consumer electronics retail in the country for the second…
Reduce failed deliveries with Address Validation
The headache of failed deliveries is a common one in e-commerce. Where forms are filled out, mistakes are made.
How to Choose the Best Call Center Outsourcing Partner
The importance of customer service to a business is often understated, both as a way of optimizing retention and creating opportunities to upsell consumers at a time…
How to turn online shoppers into happy returning customers
It is an often heard question. Webstores spend large parts of their budgets on acquiring traffic and on converting these first-time visitors into first-time buyers.
How to Sell Internationally on Amazon
It’s well-known that Amazon continues to dominate the ecommerce market across the globe, with the US offering a relevant case in point.
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