AI Voice: The Missing Piece in Hybrid Customer Service for EV Charging
Hybrid customer service moves to the phone. AI resolves routine calls and native agents step in the moment judgment is needed, starting with EV charging support.
Author
Hans Siebum
Managing Director, Salesupply
Hans Siebum has worked in international ecommerce customer care for more than 15 years. He built Salesupply's customer service operation from three languages to native customer service in 25 languages. Today he leads the integration of AI into that operation, combining AI with native agents in Hybrid AI Customer Service.
Articles by Hans (17)
Salesupply Launches Hybrid AI Customer Service
A model that combines AI automation with native agents: from $0.99 per resolved contact, live within weeks, human where it matters most.
MarketplaceCare 365: Customer Service Built for Marketplace Sellers
A marketplace-first customer service solution with a 100% SLA across 380+ marketplaces in 25+ languages, built for Amazon, eBay, Kaufland, Bol and more.
How online retailers can get the most out of the peak season: 10 tips for customer care
The approach of Black Friday, Cyber Monday and the Christmas shopping season is marked every year by a sharp increase in customer service inquiries.
Reducing the costs in your online business
Rising carrier rates, shifting tariffs and customs rules, and returns that keep eating into margins: maintaining profitability is a real challenge for online retailers.
Why a live chat is important for your eCommerce business
Running an eCommerce business is no easy feat. In between shipping your orders, maintaining a social media presence, managing your staff, plus a hundred and one other…
How outsourced customer service can help your online store
There are numerous reasons why you may want to consider outsourcing customer support for your online store, depending on everything from the size and scale of your…
5 Ways to Scale Your E-commerce Customer Service
There are multitude of reasons one may need to scale up their e-commerce customer service:
Customer Service Checklist – Five must-haves
There are plenty of reasons to invest in a good quality of customer service, not least because 68% of US consumers say they would pay more for better customer service,…
Conversion Optimisation? Focus on Customer Service Opening Hours
Being successful in ecommerce is not easy, competition is intense, the cost of acquiring traffic is going through the roof and online shoppers have high expectations.
3 Ways to Improve the Customer Service on your Shopify Store
It has long been said that customer service is crucial to a business’s long-term success, particularly in terms of ensuring satisfaction and optimizing consumer…
Six ways to improve your ecommerce customer service
Ecommerce is booming, and there’s a lot of opportunities for businesses online. But with all the competition out there, it’s essential to set yourself apart from the…
How to master International Customer Service
To become truly successful in ecommerce two aspects are absolutely crucial. Turning your customers into loyal returning customers and international expansion to generate…
Going international? These are the 6 European e-commerce growth markets
For brands expanding into Europe, what are the gems in the European e-commerce market?
Customer Care during the holiday season, don’t keep your customers waiting!
It’s tough to keep your service levels up during peak periods, but it is crucial, especially in ecommerce.
Outsourcing customer service, the 4 most frequently asked questions
It’s only logical that the outsourcing of customer service generates doubts: ‘Will my customers receive the same level of service?’ ‘Will they be helped and be addressed…
How to WOW your online fashion customers every step of the customer journey
Fashion is one of the biggest sectors in ecommerce: online fashion sales reached around US$1.33 trillion worldwide in 2025, and 35–40% of all fashion revenue now comes…
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