Pricing

Transparent Pricing.
Pay for What You Use.

No forced bundles. Each service is priced on its own, so you can take one service, or more than one, in the markets you need. You get a written quote per service before anything starts.

Fulfillment

Store, Pick, Pack & Ship

27 fulfillment hubs across Europe + USA. Your inventory close to your customers, orders out same-day or next-day.

Pricing model
  • Per order fulfilled, per item picked
  • Storage charged per pallet per month
  • Shipping costs passed through at our volume rates
  • One-time setup fee (quoted upfront based on your integration)
What you get
  • Local hubs in DE, NL, BE, FR, UK, ES, IT, PL, USA
  • Same-day dispatch, next-day delivery in most markets
  • Real-time inventory and order tracking dashboard
  • Customs, VAT and compliance handled
  • Integration with Shopify, WooCommerce, Magento or custom API
Available on its own
Quoted on your volume and markets
Get a fulfillment quote
Contract terms set out in your proposal
Customer Service

Native-Speaking Agents. Your Brand.

Customer service in 25+ languages, supported by AI tooling that helps agents work faster. Works with your current fulfillment partner and helpdesk.

Pricing model
  • Quoted on languages, channels, opening hours and volume
  • Dedicated agents available
  • One-time setup for training, knowledge base and integrations
What you get
  • Native-speaking agents in 25+ languages
  • Phone, email, live chat, social media and marketplace messaging
  • Hybrid AI: AI-drafted replies checked by agents
  • Quality monitoring and monthly reporting
Available on its own
Start with one language or channel
Get a customer service quote
Contract terms set out in your proposal
Returns

A Local Return Address in 13 Countries.

We receive, register and consolidate your returns and ship them back to your warehouse in bulk. Works with your existing fulfillment and customer service.

Pricing model
  • One-time setup per country or hub
  • Fixed monthly fee per active hub
  • Per return, plus per box consolidated
  • Return shipping to you at carrier cost
What you get
  • Local return addresses in 13 countries
  • All-In registration within 48 hours, or Basic consolidation
  • Optional branded returns portal (Returnless)
  • Add-ons per location: condition check, photos, disposal
Available on its own
From 20 returns per location per month
Discuss your returns setup
Proposal per country
Optional combinations

Need More Than One Service?

Combining is optional. Start with the one service you need. If you add another later, it is scoped and quoted on its own. Some brands combine services like this:

Entering a new market

Customer service in one language + fulfillment from one local hub. Test the market with minimal commitment before scaling.

Fulfillment CS

Scaling across Europe

Customer service in 3-5 languages + fulfillment from multiple hubs + returns processing. One partner for all your European operations.

Fulfillment CS Returns

Full operations outsource

All services, all markets, dedicated account management + SaaS platform access. A strategic partnership, not just a vendor.

Fulfillment CS Returns SaaS
Transparency

How Pricing Works

No surprises. You pay for what you use, you scale when you're ready, and we quote everything upfront.

Moves With Your Volume

Most costs follow your actual volume, such as per order shipped or per return received. Fixed elements, such as setup or a monthly fee per active returns hub, are listed in your proposal.

Clear Terms

Contract terms differ per service and are set out in your proposal before you sign. No surprises after go-live.

One-Time Setup

Integration, training, inventory configuration or returns setup, depending on the service. Quoted upfront based on your tech stack and complexity.

Scale Freely

Add markets, languages or services when you need them. Each addition is scoped and quoted on its own; how it is contracted is set out in your proposal.

FAQ

Common Questions

Can I start with one service and add others later? ▼
Yes. Every service is available on its own, with its own pricing. Many brands start with one service in one market and expand from there. There is no need to take more than one service.
What if my volume spikes? Do I need to sign a new contract? ▼
Usage-based costs follow your actual monthly volume. Larger peaks, such as Black Friday, are planned with you in advance so capacity is ready.
How does customer service pricing work? ▼
Your quote depends on the languages, channels and opening hours you need, your expected contact volume and whether you want dedicated agents, plus a one-time setup. You get the full quote before you start.
What are the contract terms? ▼
Terms differ per service and are set out in your proposal before you sign, including term, notice period and invoicing.
What does the setup fee cover? ▼
It depends on the service: integration with your e-commerce system and first inbound of stock for fulfillment; agent training, knowledge base and integrations for customer service; setup per country or hub for returns. We quote the exact amount upfront.
Need a custom quote?

Get pricing tailored to your volume and markets.

Every brand has a different mix of orders, markets and SLAs. Tell us your setup and we'll reply with an indicative price within 1 business day.

Email for a quote Estimate it yourself

Let's Talk Real Numbers for Your Business

Every brand is different. Tell us your volume, your markets and your current setup. We'll build a custom pricing model that shows exactly what you'd pay and what you'd save.

Get Custom Pricing

Not sure yet? Estimate your costs with our free calculators