How momox Offers
Free Local Returns
to Amazon Buyers Abroad
momox is one of the world's largest sellers of used goods on Amazon. When Amazon required international sellers to offer a local return address or pay for return shipping, sending every return back to Germany for free would have eaten its margin. With Salesupply, momox customers return for free to an address in their own country, and returns travel back to Germany consolidated.
- Industry
- Re-commerce
- Services
- Returns
- Return markets
- US, Canada, UK, France, Italy, Spain
- Channels
- Amazon, eBay
- Result
- Free local returns without giving up the margin
About momox: A Re-commerce Pioneer
momox is Europe's leading re-commerce platform for books, games, CDs, DVDs, Blu-rays and second-hand fashion, and one of the first players in the market. Founded in Germany in 2004, it built its business on the opportunities of online marketplaces. Through a smartphone app, anyone can sell their items to momox at a fixed price, within minutes.
The Berlin-based company started selling internationally in 2011, in Great Britain, France and Austria, when it had 750 employees and a turnover of €60 million. The US, Canada, Spain and Italy followed. Since its founding, momox has sold more than 350 million items to more than 33 million customers, and in 2025 it generated an annual turnover of €393.5 million.
The Challenge: Amazon's Local Returns Rule
Marketplaces are at the heart of momox's business. It is the world's largest seller of used goods on Amazon and the third largest on eBay.
Amazon then changed the rules for international sellers: offer a local return address in the buyer's country, or cover the return shipping costs, even when selling from abroad. Sellers who did not comply risked losing their right to sell.
momox handled a high number of returns from its international Amazon sales. Offering free returns all the way to its logistics center in Germany would have put its profit margin at risk. To keep selling internationally, momox needed local return addresses and someone to handle the returns.
The Approach: A Return Address in the Buyer's Country
Salesupply's network of local return addresses, today in 13 countries, made it the right partner for momox's cross-border re-commerce. momox customers in the United States, Canada, the United Kingdom, France, Italy and Spain send returns free of charge to an address in their own country.
At the local Salesupply logistics center, the returned items are consolidated and bundled. They travel back to momox in Germany in bulk, not parcel by parcel, which keeps shipping costs down.
The Result: Compliant, Local and Cost-Efficient
- Amazon compliantA local return address in every market where momox sells, so selling rights stay safe.
- Free returns for buyersCustomers return to an address in their own country, at no cost.
- Lower return shipping costsReturns consolidated and bundled before they travel to Germany.
- 6 countries, one partnerThe US, Canada, the UK, France, Italy and Spain.
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