Fulfillment Italy

E-Commerce Fulfillment
in Italy

Italy is Europe's fashion capital and a fast-growing e-commerce market — €38B+ in online sales, 59 million consumers, and a booming cross-border demand for fashion, luxury, and beauty brands. Our Milan hub puts you in the heart of it.

Salesupply fulfillment warehouse operations in Italy — quality control and inspection
Italian Network

Warehouse Locations in Italy

Hub in the Milan area covering northern and central Italy with 24-48h delivery nationwide.

Milan Hub

Northern Italy — National Coverage

Coverage Milan area hub serves the wealthy northern regions (Lombardy, Veneto, Piedmont) with next-day delivery. 48h delivery to central and southern Italy including Rome, Naples, and Sicily.
Carrier Network

BRT · Poste Italiane · GLS · SDA

Local expertise BRT (Bartolini) dominates Italian B2C logistics. We also use Poste Italiane for cost-effective delivery, GLS for heavy parcels, and SDA for express. Best-rate routing per shipment.
Fashion & Luxury

Specialised Handling for Premium Brands

White-glove service Italy's strength in fashion and luxury requires premium packaging, tissue paper, branded inserts. We offer specialised handling for high-value SKUs with photography for quality control.
Delivery Speed

24h North · 48h South

Performance Next-day to Milan, Turin, Venice, Bologna, Florence. 48h to Rome, Naples, Palermo. Contrassegno (cash on delivery) available — still popular in southern Italy.
Compliance

Italian Market Requirements

Italian VAT (IVA)

Standard IVA rate of 22%, reduced rates of 10%, 5%, and 4% for specific categories. We manage your IVA registration with the Agenzia delle Entrate, electronic invoicing (fatturazione elettronica), and periodic filings.

Fatturazione Elettronica

Italy mandates electronic invoicing through the SDI (Sistema di Interscambio). All B2B and B2C invoices must be in XML FatturaPA format. We handle this automatically for every order shipped.

Diritto di Recesso (14 Days)

Italian consumer protection provides a 14-day withdrawal right. We manage return intake, inspection, and refund processing. Contrassegno (COD) returns require special handling — we've got it covered.

Italian-Language Support

Native Italian agents handle customer enquiries — email, telefono, and chat. Italian consumers expect a personal touch and warm communication. Our agents deliver genuine Italian service, not machine-translated scripts.

Italy Stats

Italy by the Numbers

59M

Consumers

Italy has 38 million online shoppers. E-commerce is growing 18% year-over-year — the fastest in Western Europe. Fashion, electronics, and food are the strongest categories.

22%

Cash on Delivery

Italy still has a significant contrassegno (COD) market, especially in southern regions. Supporting COD increases conversion by 15-20% in Italy — we handle the cash collection and reconciliation.

48h

Nationwide Delivery

From our Milan hub, 24h delivery to northern Italy, 48h to the rest including islands. Competitive with Amazon Italia for most postcodes.

FAQ

Italy Fulfillment Questions

Do I need to support cash on delivery in Italy? ▼
It depends on your target market. Contrassegno (COD) is still used by about 22% of Italian online shoppers, especially in southern regions. Supporting COD increases conversion by 15–20% in Italy. We handle cash collection and reconciliation so it doesn't add complexity for your finance team.
What is fatturazione elettronica and do I need it? ▼
Italy mandates electronic invoicing for all B2B and B2C transactions through the SDI (Sistema di Interscambio). Every invoice must be in XML FatturaPA format. If you sell to Italian consumers, you need it. We generate compliant electronic invoices automatically for every order shipped from our Italian hub.
How are delivery times to southern Italy and the islands? ▼
From our Milan hub: next-day delivery to northern Italy (Milan, Turin, Venice, Bologna, Florence), 48 hours to central and southern Italy (Rome, Naples), and 48–72 hours to Sicily and Sardinia. Express options available via BRT Express for urgent deliveries to any destination.
Do you offer specialised handling for fashion and luxury products? ▼
Yes. Italy is a fashion hub, and we offer white-glove handling for premium brands: tissue paper, branded inserts, quality-control photography, and premium packaging. We handle garment-on-hanger storage and poly-bag packaging for fashion items. Extra care for high-value SKUs.

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