Returns
Ecommerce Returns Solutions That Cut Costs and Lift Conversion.
Every return that crosses a border works against you: each one becomes a separate international shipment, refunds stall while the parcel clears customs, and you learn nothing about why the product came back. Marketplaces make it harder still, requiring a local return address before you can sell.
A local return address in 20+ countries changes the economics. Customers return to an address in their own market, which cuts your shipping cost, meets marketplace requirements, and lifts conversion, because shoppers are far more willing to buy when the return path is local and simple.
Trusted by 250+ ecommerce brands scaling across Europe
Lower Return Shipping Cost
Separate cross-border parcels are replaced by consolidated, domestic returns.
Marketplace Compliance
You meet the local-return-address requirement that Amazon, Otto, Bol and others set as a condition of selling.
Higher Conversion
Shoppers commit to a purchase when the return path is local and simple, and they come back when it is effortless.
Full Solution
Returns Processing
The complete solutionWe receive each return at a local hub, open and inspect it, register the reason and condition, and grade it against criteria you define. Refunds are triggered the moment an item is graded, not weeks later when a box reaches you. Every item generates data — what came back, from which market, and why — feeding your stock, product and pricing decisions. Returns run as an operational advantage, not a cost to absorb. For suitable products, reshipping puts sellable returns straight back into local circulation.
Lean Entry Option
Returns Consolidation
Cost and compliance solvedWe receive returns at the local hub, sort them, register the essentials, and consolidate them into a single shipment back to you, sent when the box is full or on an agreed schedule. You get the local return address, the lower shipping cost, and the marketplace compliance, without per-item inspection or grading. Move up to full Returns Processing whenever you are ready.
Both Levels
1. Receive
At the local hubThe return arrives at the hub nearest your customer, is scanned, and is logged against the original order.
Both Levels
2. Sort
By client and categoryIncoming returns are sorted by client and product category before handling.
Both Levels
3. Register
Fully traceableCore shipment and order data is entered, so every item is traceable from the first touch.
Processing Only
4. Open & Inspect
Physically checkedEach return is opened and physically inspected, not simply checked in.
Processing Only
5. Log
Reason & conditionReturn reason, product condition, and item detail are recorded against the order.
Processing Only
6. Quality Control
Graded to your criteriaEach item is graded against the criteria you set. This step also decides whether an item is eligible for reshipping.
Processing Only
7. Route
Your disposition rulesThe item goes to consolidation, into reshipping, or to another agreed outcome, following your rules.
Both Levels
8. Consolidate
One shipmentProcessed returns are grouped into a single outbound shipment.
Both Levels
9. Store & Ship Back
On your scheduleConsolidated returns are stored and shipped to you when the box is full or on the schedule you have agreed.
The lane matters, and we handle each one. An EU brand moving returns within the single market has a very different cost and customs profile from a US or UK brand selling into Europe and pulling returns back across the Atlantic or the Channel. In every case, the customer still returns locally; the cross-border complexity sits with us, not with them or with you. Behind that local address, we consolidate, process, and route according to your rules, then send returns back in a single efficient shipment.
Returns Processing comes with a returns portal that pulls data from every hub into one view. You see each item in real time as it moves from receipt through grading to disposition, across every market at once. Return reasons are captured and categorised, so you can see what is coming back, from where, and why, broken down by product, market and period.
That visibility is the difference between processing returns and understanding them. When you can see a single SKU coming back for the same reason across three markets, you can act on the product, the listing, or the price before it costs you another quarter. The portal connects to your existing systems, unified through our OMS.
Selling on Amazon, eBay, or Bol.com means meeting each marketplace's return rules, and a local return address is often non-negotiable. We provide that local address in every market you sell in, which keeps your listings live and your seller accounts in good standing. Consolidation removes the separate cross-border return shipments that quietly erode marketplace margin, and where you run Returns Processing, the grading step supplies the condition data that marketplace performance metrics depend on.
What is the difference between returns consolidation and returns processing?▼
Returns Processing is the full solution: every return is opened, inspected, graded against your criteria, and logged, with refunds triggered at grading and complete return data reported back to you. Returns Consolidation is the leaner entry option: returns are received at a local address, sorted, and shipped back to you in one consolidated batch, without per-item inspection or grading. Both give you a local return address and its cost, compliance, and conversion benefits.
How do international ecommerce returns work?▼
It depends on the lane. A return from a US customer to a US hub is domestic and simple, while a US or UK brand selling into the EU and pulling returns back across the Atlantic or the Channel faces far higher freight and customs costs. A local return address in each market keeps the customer's return domestic in every case: they return locally, you avoid separate cross-border parcels, and returns are either consolidated before a single shipment comes back to you, or processed and put straight back into local stock.
Do marketplaces require a local return address?▼
Many do. Amazon, Bol.com and other marketplaces often require a local return address in the market where you sell as a condition of listing, and without one your listings can be restricted. A local returns network gives you a compliant address in every market and keeps your marketplace accounts in good standing.
How fast are returns processed?▼
With Returns Processing, each return is registered within hours of arrival and graded shortly after, which is the point at which the refund is triggered. Because refunds no longer wait for a consolidation shipment to travel back, customers are refunded faster and your customer service team has live status on every return.
What percentage of returns can be resold?▼
It depends on your product category and return reasons, but a large share of ecommerce returns arrive in sellable condition. Quality control during Returns Processing identifies which items are fit for resale, and for suitable products our reshipping option puts them straight back into local circulation rather than sending them back or writing them off.
Can I set my own grading and disposition rules?▼
Yes. You define the grading criteria and the disposition rules per product or category. Quality control grades each item against your standard, and routing follows your rules: back to consolidation, into reshipping, or to another agreed outcome.
How do returns fit with the rest of my fulfillment operation?▼
Returns are one part of a connected operation. A 4PL partner coordinates the whole chain: Salesupply runs fulfillment, returns, and
customer service across markets through a single OMS and one point of contact. Your returns data flows into the same system as the rest of your logistics, so you manage one relationship rather than several. Warehousing, pick and pack, and returns sit under one roof per market.
Stop Losing Money on Returns. Start Operating Them.
Tell us your annual return volume and the markets you sell in, and we will show you what a local returns network would do for your cost, your conversion, and your customer experience.
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