Fulfillment Germany

E-Commerce Fulfillment
in Germany

Germany is Europe's largest EU e-commerce market — €110B+ in annual online sales and 84 million consumers who expect next-day delivery, easy returns, and German-language communication. Our hubs in Duisburg and Frankfurt put your inventory where it needs to be.

Salesupply fulfillment warehouse interior in Germany — pick, pack and ship for the German market
German Network

Warehouse Locations in Germany

Two strategically placed hubs covering all of Germany with next-day delivery to 95% of addresses.

Duisburg Hub

Western Germany & Benelux Gateway

Coverage Serves NRW (18M consumers), Benelux, and western Germany. Next-day delivery to Cologne, Frankfurt, Hamburg. Same-day cut-off at 14:00 CET.
Frankfurt Hub

Central Germany & Southern Reach

Coverage Serves central and southern Germany — Munich, Stuttgart, Nuremberg. Major logistics corridor. Ideal for brands shipping across the DACH region (DE/AT/CH).
Carrier Network

DHL · Hermes · DPD · GLS

Best-rate routing We automatically select the cheapest or fastest carrier per shipment based on destination, weight, and delivery preference. DHL Paket, Hermes, DPD, and GLS all available.
Delivery Speed

Next-Day to 95% of German Addresses

Performance Orders placed before 14:00 CET ship same day. 95% of German addresses receive next-business-day. Express and weekend delivery options available via DHL Express.
Compliance

German Market Requirements

German VAT (Umsatzsteuer)

Standard 19% VAT, reduced 7% for certain goods. We handle VAT registration, invoicing with correct Rechnungen format, and periodic VAT filings for sellers without a German entity.

VerpackG Packaging Compliance

Germany requires all sellers to register packaging with the Zentrale Stelle (LUCID). We ensure all outbound packaging is registered and compliant. No unpleasant Abmahnung surprises.

Widerrufsrecht (14-Day Returns)

German consumers have a 14-day right of withdrawal — one of the strictest in Europe. We handle return intake, inspection, and refund processing within SLA. Compliant return labels included.

German-Language Support

Native German customer service agents handle enquiries via email, phone, and chat. Muttersprachler — not translated scripts. Integrated with your CS workflow and ticketing system.

Germany Stats

Germany by the Numbers

84M

Consumers

Germany is Europe's largest consumer market. 74% of the population shops online. Average online spend: €1,120/year per capita — the highest in continental Europe.

24h

Delivery to 95% of Addresses

From our Duisburg and Frankfurt hubs, 95% of German addresses receive next-business-day delivery. Competitive with Amazon Prime logistics for most postcodes.

~25%

Average Return Rate

German consumers return more than any other EU market — especially fashion. Local returns processing is essential to keep turnaround times short and costs manageable.

FAQ

Germany Fulfillment Questions

Do I need to register with VerpackG/LUCID to sell in Germany? ▼
Yes. German packaging law (VerpackG) requires all companies that place packaged goods on the German market to register with the Zentrale Stelle (LUCID database) and license their packaging with a dual system like Der Grüne Punkt. Non-compliance can result in an Abmahnung (cease-and-desist) and marketplace bans. We guide you through the registration.
Why are return rates so high in Germany? ▼
Germany has the highest return rate in Europe — around 25% on average, up to 50–60% in fashion. This is cultural: German consumers routinely order multiple sizes or colours with the intention of returning most. Local fulfillment with fast return processing is essential to keep costs manageable and turnaround times short.
Can you also serve Austria and Switzerland from your German hubs? ▼
Yes. The DACH region (Deutschland, Österreich, Schweiz) is well-served from our German hubs. Austria is in the EU single market, so no customs overhead. Switzerland requires separate customs declarations — we handle the paperwork including Swiss VAT (MWST) compliance.
What German-specific payment methods should I support? ▼
Klarna (Rechnung/pay-after-delivery) is dominant in Germany — not offering it means losing significant conversion. PayPal, SEPA direct debit, and Sofortüberweisung are also important. While we don't process payments, our CS team is trained to handle payment-related enquiries in German.

Ready to Sell in Germany?

Calculate your German fulfillment costs or talk to our network team about onboarding your first German hub.

Talk to Our Network Team →