What's included in the Salesupply platform setup?

Every plan includes platform onboarding, API integration setup, a dedicated account manager for the first 90 days, and access to our real-time operations dashboard. Setup is typically completed within 2–4 weeks.

Can I switch Salesupply plans after signing up?

Yes. You can upgrade or downgrade at any renewal period. We'll pro-rate any differences. Most clients start with one service (fulfillment or customer service) and add more as they scale.

Does Salesupply work with smaller e-commerce brands?

Our Growth plan starts at €3,500/month and is designed for brands processing 2,000–10,000 orders/month. We also offer free tools including a Fulfillment Cost Estimator and CS Outsourcing ROI Calculator to help smaller brands plan their growth.

Can I use Salesupply for fulfillment only, without customer service?

Yes. Fulfillment-only and CS-only arrangements are available from €1,200/month. Most clients start with a single service and expand to the full integrated platform as they grow across European markets.

In how many countries does Salesupply operate?

Salesupply operates in 14+ European countries with 27 fulfillment locations and native-language customer service teams. Our primary markets are the Netherlands, Germany, Poland, Italy, UK, France, Spain, and the United States.

How quickly can Salesupply launch operations in a new market?

Salesupply can typically launch customer service and fulfillment operations in a new European market within 2 weeks, leveraging our existing infrastructure of 27 locations and pre-hired native-language teams.

How does Salesupply handle data security and compliance?

Salesupply is ISO 9001 certified and fully GDPR compliant. All customer and order data is stored within the EU. We comply with local packaging regulations including VerpackG (Germany) and handle VAT and customs documentation for cross-border shipments. Enterprise clients receive a dedicated data processing agreement (DPA) and can request our compliance documentation during onboarding.

Client Cases

Real Results.
Real Brands.

250+ e-commerce brands trust Salesupply for their European operations. Here's what they achieved — with timelines, numbers, and the problems they solved.

Happy customer unboxing a Salesupply-fulfilled order

Benchmarks

What Brands Typically Achieve

Averaged across our client portfolio. Individual results depend on starting situation, volume, and market mix.

-30%

Average Fulfillment Cost Reduction

Brands switching from single-warehouse to our multi-hub network typically see 25–40% lower shipping costs. Local carrier rates and shorter transit distances are the main drivers. Measured across 50+ client transitions.

2 wks

Average New Market Launch Time

Adding a European market with Salesupply takes 2–3 weeks: local CS team onboarded, fulfillment hub activated, local returns address live. Compared to 3–6 months when building in-house.

91%

Average CSAT Across Markets

Our managed CS teams average 91% CSAT across all markets and languages. The biggest driver: native-language agents who understand local expectations, not just translations.

Featured Cases

Named Clients. Named Results.

Real companies, real operations directors, real numbers — not paraphrased.

Fulfillment

Segway-Ninebot · Personal Mobility

6 European Markets in 2 Months — Including Brexit UK

Challenge Segway-Ninebot needed rapid pan-European fulfillment expansion, including managing the complexity of post-Brexit UK operations alongside continental EU markets. Solution Salesupply deployed local fulfillment infrastructure across 6 markets, handling the cross-border logistics complexity and Brexit-specific compliance for the UK leg. Result "The collaboration with Salesupply not only provided a solution to our product-related logistics challenges, but also played a crucial role in overcoming the complexity of international markets — including the important UK market, making Brexit transitions significantly smoother for Segway-Ninebot." — Dennis Hardholt, President EMEA, Segway-Ninebot

Fulfillment

Bears with Benefits · Nutritional Supplements DTC

Italy: Live in 7 Weeks

Challenge Bears with Benefits wanted to rapidly expand their DTC supplement brand into Italy — a market with its own fulfillment, carrier, and customs requirements — without building local infrastructure themselves. Solution Salesupply activated their Italy fulfillment hub and local carrier network. From contract to first live shipment: 7 weeks. Result "When I reached out, my first question was: 'We want to go live in Italy in 7 weeks — can you help us?' When the answer was 'No problem', we knew we had found our e-fulfillment service partner." — Philippe Renoirte, Head of Operations, Bears with Benefits

Platform

Superfluid · Beauty DTC

Shopify Integration: Live in 2 Hours

Challenge Superfluid needed a fulfillment partner that could connect directly with their Shopify store — no custom development, no weeks of IT work, just a working integration. Solution Salesupply's plug & play Shopify connector was already live. Integration required no developer time on the client side. Result "Salesupply was the only party capable of delivering a true plug & play connection. It only took us 2 hours to integrate with our Shopify account." — Stefano Tartaglia, General Manager, Superfluid

Client Portfolio

More Client Stories

Every brand below has a verified case study on salesupply.nl — real projects, real outcomes.

Fulfillment

Swiss appliance brand Solis transitions from B2B retail to DTC e-commerce — fulfillment drives marketplace conversion growth.

Fulfillment + Returns

Creative tech brand ISKN cuts costs and delivery times with local EU fulfillment and returns infrastructure.

Customer Service

Luxury shoe boutique Shoebaloo stays reachable during peak periods with Salesupply overflow service — no missed contacts, no quality dips.

Customer Service

Europe's leading printer supplies retailer builds CS around loyalty rather than productivity — active across most of Europe with Salesupply.

Fulfillment

Amsterdam sustainable poncho brand scales North America and Europe from day one — demand exceeded expectations from first market entry.

Customer Service

Germany's largest consumer electronics group scales CS rapidly when ecommerce volume multiplies — Salesupply absorbs the spike without quality loss.

Fulfillment

Amsterdam wine gum brand conquers the US market with local Salesupply fulfillment — from Dutch startup to American shelves.

Fulfillment

Europe's fastest-growing padel accessories specialist builds scalable fulfillment operations to match the sport's explosive growth.

Returns

Europe's leading re-commerce platform for books and media adds international returns for Amazon sellers across multiple markets.

Customer Service

Germany's largest men's fashion specialist expands CS to UK, Poland and Czech Republic with Salesupply native agents from day one.

Customer Service

Footwear brand Tamaris is active in 25 European countries — Salesupply provides locally adapted, native-language CS for each market.

Customer Service

Fashion group behind PME Legend, Vanguard and Cast Iron sets up native German CS via Salesupply — brand voice intact across markets.

Customer Service

10 webshops across 6 European countries — scalable Salesupply CS enables Online Plastics Group to grow without proportional headcount growth.

Customer Service

Finnish sneaker brand Karhu (est. 1916) brings DTC-quality customer care to European markets with Salesupply's fashion CS specialists.

Trusted by brands like

From Our Clients

In Their Own Words

"The collaboration with Salesupply not only provided a solution to our product-related logistics challenges, but also played a crucial role in overcoming the complexity of international markets — including the UK market, making Brexit transitions significantly smoother."

Dennis Hardholt

President EMEA · Segway-Ninebot

"When I reached out, my first question was: 'We want to go live in Italy in 7 weeks — can you help us?' When the answer was 'No problem', we knew we had found our e-fulfillment service partner."

Philippe Renoirte

Head of Operations · Bears with Benefits

"Salesupply was the only party capable of delivering a true plug & play connection. It only took us 2 hours to integrate with our Shopify account."

Stefano Tartaglia

General Manager · Superfluid

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Real Results.Real Brands.

What Brands Typically Achieve

Average Fulfillment Cost Reduction

Average New Market Launch Time

Average CSAT Across Markets

Named Clients. Named Results.

6 European Markets in 2 Months — Including Brexit UK

Italy: Live in 7 Weeks

Shopify Integration: Live in 2 Hours

More Client Stories

In Their Own Words

Dennis Hardholt

Philippe Renoirte

Stefano Tartaglia

Want to See What This Looks Like for Your Business?

Real Results.
Real Brands.