Question 1

What's included in the Salesupply platform setup?

Accepted Answer

Every plan includes platform onboarding, API integration setup, a dedicated account manager for the first 90 days, and access to our real-time operations dashboard. Setup is typically completed within 2–4 weeks.

Question 2

Can I switch Salesupply plans after signing up?

Accepted Answer

Yes. You can upgrade or downgrade at any renewal period. We'll pro-rate any differences. Most clients start with one service (fulfillment or customer service) and add more as they scale.

Question 3

Does Salesupply work with smaller e-commerce brands?

Accepted Answer

Our Growth plan starts at €3,500/month and is designed for brands processing 2,000–10,000 orders/month. We also offer free tools including a Fulfillment Cost Estimator and CS Outsourcing ROI Calculator to help smaller brands plan their growth.

Question 4

Can I use Salesupply for fulfillment only, without customer service?

Accepted Answer

Yes. Fulfillment-only and CS-only arrangements are available from €1,200/month. Most clients start with a single service and expand to the full integrated platform as they grow across European markets.

Question 5

In how many countries does Salesupply operate?

Accepted Answer

Salesupply operates in 14+ European countries with 27 fulfillment locations and native-language customer service teams. Our primary markets are the Netherlands, Germany, Poland, Italy, UK, France, Spain, and the United States.

Question 6

How quickly can Salesupply launch operations in a new market?

Accepted Answer

Salesupply can typically launch customer service and fulfillment operations in a new European market within 2 weeks, leveraging our existing infrastructure of 27 locations and pre-hired native-language teams.

Question 7

How does Salesupply handle data security and compliance?

Accepted Answer

Salesupply is ISO 9001 certified and fully GDPR compliant. All customer and order data is stored within the EU. We comply with local packaging regulations including VerpackG (Germany) and handle VAT and customs documentation for cross-border shipments. Enterprise clients receive a dedicated data processing agreement (DPA) and can request our compliance documentation during onboarding.

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