About This Role
Customer service at Salesupply isn't reading scripts. Our agents work with AI tools that suggest responses, classify tickets, and surface knowledge base articles. You're the human in the loop: you assess AI output, improve it where needed, and ultimately deliver an excellent customer experience. You also help us make the AI better by providing feedback and training data.
What You'll Do
- Handle customer interactions via email, chat, and phone — supported by AI tools
- Review, adjust, and approve AI-generated responses before they reach customers
- Provide structured feedback on AI performance: what works, what doesn't, what's missing
- Identify new automation opportunities from your daily practice
- Monitor your own performance and AI performance through dashboards and analytics
What You Bring
- Native speaker of at least one European language (NL, DE, FR, ES, IT, EN, SE, DK, PL)
- Tech-savvy — you're not afraid of new tools and AI
- Critical thinking: you don't blindly accept AI output but actively evaluate it
- Customer service experience is a plus, but not required
- Ambition to grow into roles like AI Trainer, QA Lead, or Team Lead
Nice to Have
- Experience with AI tools (ChatGPT, Copilot, or similar)
- Basic knowledge of prompt engineering
- Experience in e-commerce customer service
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