What's included in the Salesupply platform setup?

Every plan includes platform onboarding, API integration setup, a dedicated account manager for the first 90 days, and access to our real-time operations dashboard. Setup is typically completed within 2–4 weeks.

Can I switch Salesupply plans after signing up?

Yes. You can upgrade or downgrade at any renewal period. We'll pro-rate any differences. Most clients start with one service (fulfillment or customer service) and add more as they scale.

Does Salesupply work with smaller e-commerce brands?

Our Growth plan starts at €3,500/month and is designed for brands processing 2,000–10,000 orders/month. We also offer free tools including a Fulfillment Cost Estimator and CS Outsourcing ROI Calculator to help smaller brands plan their growth.

Can I use Salesupply for fulfillment only, without customer service?

Yes. Fulfillment-only and CS-only arrangements are available from €1,200/month. Most clients start with a single service and expand to the full integrated platform as they grow across European markets.

In how many countries does Salesupply operate?

Salesupply operates in 14+ European countries with 27 fulfillment locations and native-language customer service teams. Our primary markets are the Netherlands, Germany, Poland, Italy, UK, France, Spain, and the United States.

How quickly can Salesupply launch operations in a new market?

Salesupply can typically launch customer service and fulfillment operations in a new European market within 2 weeks, leveraging our existing infrastructure of 27 locations and pre-hired native-language teams.

How does Salesupply handle data security and compliance?

Salesupply is ISO 9001 certified and fully GDPR compliant. All customer and order data is stored within the EU. We comply with local packaging regulations including VerpackG (Germany) and handle VAT and customs documentation for cross-border shipments. Enterprise clients receive a dedicated data processing agreement (DPA) and can request our compliance documentation during onboarding.

PrestaShop Integration

PrestaShop Fulfillment
in Europe

Popular in France, Spain, and Italy — PrestaShop is Europe's homegrown e-commerce platform. We speak PrestaShop natively. One module, all European fulfillment hubs, full order lifecycle.

PrestaShop module connecting to Salesupply fulfillment network

How It Works

PrestaShop Integration Workflow

Native module or webservice API. Orders sync, fulfillment processes, tracking and returns automated.

Install Module

Install our module from PrestaShop Addons marketplace or via direct upload. Works with PrestaShop 1.7+ and 8.x. One-click installation, no manual coding.

Connect via API

Webservice API credentials generated in module settings. Authenticates all order, inventory, and fulfillment communications securely.

Orders Sync

New orders appear in our system within minutes of payment confirmation. Multi-shop PrestaShop setups supported — each shop or combined inventory pool.

Fulfillment Processing

Pick and pack at the nearest hub. Quality checks and photos. Shipping label generation. Same-day processing for orders before 14:00 CET.

Tracking Updates

Tracking number syncs back to PrestaShop order. Order state updates automatically — "Being Prepared" → "Shipped" → "Delivered". Customer notifications sent via PrestaShop email.

Returns Processing

Return labels generated at fulfillment. Returns inspected on arrival. Refund initiated via API. Order state updated to reflect return receipt.

Features

PrestaShop Capabilities

Module and API integration. Multi-shop, carrier mapping, order state sync — built for PrestaShop merchants.

PrestaShop Module

Native module from PrestaShop Addons. Supports PrestaShop 1.7, 8.0, and 8.1. Active maintenance and security updates. Works with custom themes and most common modules.

Webservice API

PrestaShop webservice API for orders, products, customers, and carriers. Full REST-style endpoint support. Webhook listeners for order state changes and fulfillment events.

Multi-Shop Support

PrestaShop multi-shop mode fully supported. Manage fulfillment from multiple shops within one PrestaShop installation. Separate inventory per shop or shared inventory pool.

Carrier Mapping

PrestaShop carrier configuration integrated with our system. Configure shipping costs, delivery times, and carrier selection rules per zone and weight. Automatic carrier selection or manual override per order.

Order State Sync

PrestaShop order state updates in real time. "En cours de traitement" → "Expédiée" → "Livrée". Custom order states supported. Returns trigger order state changes with audit trail.

Order Notifications

PrestaShop email notifications sent to customers automatically. Supports order confirmation, shipment, tracking, and return processing notifications. Customizable templates per language.

Services Included

What's Included in This Integration

Fulfillment

European Network + UK

Coverage Orders route to nearest hub: Netherlands, Germany, France, Italy, Spain, Poland, UK. Popular in France, Spain, Italy — we're local to these markets.

Customer Service

Native Language Support

Service French, Spanish, Italian, German, Dutch agents. Orders inquiries, shipping questions, returns. Integrated with PrestaShop order workflow.

Returns Management

Return Labels & Processing

Process Return labels generated at fulfillment. Returns inspected. Refund status synced back to PrestaShop. Support for exchanges and store credits.

FAQ

PrestaShop Integration Questions

Which PrestaShop versions are supported? ▼

PrestaShop 1.7.5+ and all 8.x versions supported. We don't support PrestaShop 1.6 (reached EOL in 2018). If you're on 1.6, upgrading to 8.x gives you modern security, features, and our full integration support.

Can I use PrestaShop's built-in carrier configuration? ▼

Yes. Our module respects PrestaShop's carrier configuration. You define shipping costs and zones in PrestaShop — we use those settings to calculate shipping and select the best carrier for each order. Custom shipping rules fully supported.

Does it support PrestaShop multi-shop? ▼

Yes. Multi-shop mode fully supported. Each shop can have its own fulfillment settings, inventory pool, or they can share inventory. Manage all shops through one Salesupply account with per-shop reporting.

What about PrestaShop module compatibility? ▼

Most modules are compatible — payment modules, SEO modules, analytics, etc. Our module focuses on fulfillment and doesn't conflict with common extensions. If you use a custom shipping or order management module, let us know during setup.

Ready to Connect Your PrestaShop Store?

Our PrestaShop integration team will install the module and configure your fulfillment in 5-7 business days.

Start Your PrestaShop Setup →

Want to estimate costs first? Try the Fulfillment Cost Calculator →

PrestaShop Fulfillmentin Europe