Salesupply MarketplaceCare 365: Affordable Customer Service Solution for Marketplace Sellers
100% SLA in customer service terms across 380+ marketplaces
Salesupply, provider of customer service for e-commerce, has launched a new customer service solution specifically tailored to sellers on marketplaces: Marketplace Care 365. The new, affordable customer service solution guarantees marketplace sellers that they will always respond within the deadline set by the leading marketplaces.
Strict marketplace SLAs and rising labour costs
E-commerce marketplaces, such as Amazon, eBay, CDiscount, Kaufland, Allegro, Bol and Pigu, require high-quality customer service with 24/7 availability and multilingual coverage. A challenge for sellers on marketplaces, especially with rising minimum wages and the staffing of customer service.
The new Marketplace Care 365 solution solves these challenges by offering flexible, high-quality and cost-effective support in more than 25 languages for more than 380 popular marketplaces worldwide.
100% SLA in customer service for marketplaces
Salesupply's solution for marketplace-first customer service is designed to help sellers:
✔ Guarantee a 100% SLA: We currently serve more than 380+ marketplace channels with a 100% SLA.
✔ Available all year round: Christmas, New Year's Eve – our agents are available.
✔ Lower customer service costs: Replace fixed costs with variable ones, and reduce the cost per contact moment.
✔ Additional service: Have A-to-Z claims withdrawn. Most sellers have experienced the hassle of incorrect A-to-Z claims at some point. Our native agents can approach your customers to have the claims withdrawn.
"Marketplaces require high-quality 24/7 customer service, and many sellers are forced to provide customer service with a team that is too small, struggling with peak seasons and availability during holidays. Salesupply MarketplaceCare 365 gives sellers the certainty that they can meet the strict requirements of the marketplaces, while at the same time offering them the flexibility they need to grow without overspending," says Hans Siebum, Managing Director at Salesupply.
Salesupply's new solution for marketplace customer service is available immediately.
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